Our Satisfaction Guarantee
All products sold by Friedman Amplification / Custom Artist Gear includes a 30-day money-back satisfaction guarantee. You may not buy and return the same product more than once.
Refund, Returns and Cancellation Policies
All Friedman products come with a 15-day money back guarantee. If for any reason you are dissatisfied with your purchase you may return it within 15 days for a full refund (less shipping costs). This guarantee only applies to new units bought directly through Friedman. B-stock, demo, and all other non-standard products are not covered.
All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.
Please use a shipping carrier that offers shipment tracking for all returns and either insure your package for safe return to Friedman or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Any product returned without an RA# may be rejected and returned to sender or assessed a 10% restocking fee at our discretion. Any product returned to an address other than that given along with the RA# may be rejected and returned to sender or assessed a 10% restocking fee at our discretion. Any product that is not received within 10 calendar days of the RA# issuance will be assessed a 10% restocking fee. Any product that is not returned in the original packaging will be assessed a 10% restocking fee.
All shipping costs are the customer's responsibility. The amount of the refund shall be the original purchase price less any shipping and handling costs. Units must be returned in as-new condition. Any products returned that are not in as-new condition may be assessed a 10% restocking fee that will be deducted from the refund amount.
Terms and Conditions:
FriedmanAmplification.com and/or its affiliates ("FriedmanAmplification.com") provide website features and other products and services to you when you visit or shop at FriedmanAmplification.com, use FriedmanAmplification.com products or services, use FriedmanAmplification.com for mobile, or use software provided by FriedmanAmplification.com in connection with any of the foregoing (collectively, "FriedmanAmplification.com services"
The following Terms & Conditions apply to all users of FriedmanAmplification.com or associated website(s). Please read the following terms and conditions carefully before using this site or making a purchase. All users of this site agree that they are subject to the following terms and conditions and other applicable law. If you do not agree with these terms and conditions, do not use this site.
All trademarks, service marks and trade names of FriedmanAmplification.com used in the site are trademarks or registered trademarks of FriedmanAmplification.com and/or Friedman Amplification.
All content included in or made available through any FriedmanAmplification.com service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data is the property of FriedmanAmplification.com or its suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any FriedmanAmplification.com service is the exclusive property of FriedmanAmplification.com and/or its suppliers. All Rights Reserved. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is prohibited, unless authorized by FriedmanAmplification.com. You further agree not to change or delete any proprietary information from materials downloaded from the site.
Limitation of Liability
FriedmanAmplification.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if FriedmanAmplification.com has been advised of the possibility of such damages.
Security and Confidentiality of Your Account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. FriedmanAmplification.com does sell products for children. If you are under 18, you may use the FriedmanAmplification.com only with involvement of a parent or guardian. FriedmanAmplification.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
FriedmanAmplification.com services, website, information, materials, content, products and other services made available to you are provided by FriedmanAmplification.com on an “as is” and “as available” basis without any warranties of any kind. You expressly agree that your use of the FriedmanAmplification.com services is at your sole risk. FriedmanAmplification.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
In the event that a product is mistakenly listed at an incorrect price, FriedmanAmplification.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. FriedmanAmplification.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, FriedmanAmplification.com shall issue a credit to your credit card account in the amount of the incorrect price.
Risk of Loss
Any and all items purchased from FriedmanAmplification.com are made pursuant to a shipment contract. This means that the risk of loss and title for such item pass to you upon our delivery to the carrier.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by FriedmanAmplification.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
FriedmanAmplification.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to FriedmanAmplification.com.
Use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of FriedmanAmplification.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of FriedmanAmplification.com products) must be commenced within one (1) year after the claim or cause of action arises. FriedmanAmplification.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. FriedmanAmplification.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
By purchasing any items from this website, users / clients acknowledge and accept that freight cost does not include the cost of duty and taxes.
Use of Site
You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
FriedmanAmplification.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, FriedmanAmplification.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, FriedmanAmplification.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to FriedmanAmplification.com in its sole discretion.
You agree to indemnify, FriedmanAmplification.com, and hold harmless FriedmanAmplification.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, FriedmanAmplification.com may link to sites operated by third parties. However, even if the third party is affiliated with FriedmanAmplification.com, FriedmanAmplification.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of FriedmanAmplification.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, FriedmanAmplification.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).